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FAQ

For more responsible stock management, we now manufacture to order. The lead time varies depending on the piece, allow an average of 4 to 6 weeks for custom projects and 9 weeks for collection jewelry. The lead time is always displayed on the product sheets, so there are no surprises! :)

Two options:

- Do you already have a flat band-type ring that you wear? A printable ring sizer is available for free here: download the document

- You don't have a ring: you can find an adjustable ring sizer and its video tutorial in the store by clicking right here ! :)

We only use 100% recycled metals, namely:

- 100% recycled silver

- 100% recycled 750 yellow or palladium-plated grey gold

For packaging, we take care to use communication materials made from recycled paper and cardboard, boxes from FSC-certified forests, recycled packing paper, etc.

At Aphaëla, we believe that every small step taken together has a significant impact on the environment...so we decided to do our best!

If your jewelry tarnishes or oxidizes (only silver oxidizes), several solutions are available to you:

- Clean them gently with warm soapy water using an old toothbrush with very soft bristles. Dry thoroughly with a clean cloth (optional to finish with a hairdryer)

OR

Place aluminum foil at the bottom of a bowl (cover it completely), place the jewelry in the bowl and sprinkle generously with baking soda. Pour boiling water over everything and let it sit for at least 5 minutes. Dry thoroughly with a clean cloth (option to finish with a hairdryer)

If you want to see all the techniques in video, go to my Instagram account @aphaela_bijoux!

* Precautions for use: make sure to remove them when going to the shower, the sea, the swimming pool, playing sports, doing the dishes and going to sleep. If possible, store your jewelry in airtight plastic bags and in a dry room, protecting them from humidity.

It's a shame indeed... Don't hesitate to write to me by email at aphaela.contact@gmail.com or via the contact form so that we can see together what can be done!